TERMS AND CONDITIONS

INTRODUCTION
These general terms and conditions apply to your purchases and your use of the website www.dritsoulas-jewellery.gr. The terms and conditions constitute an agreement between youand Dritsoula.By making a purchase and using this website,you agree to thefollowing terms. Therefore, we ask you to read carefully the terms and conditions before using our website.
CONFIRMATION
Once we receive an order from you, we will send an electronic confirmation/invoice to youre-mailaddressas confirmation of your purchase. Therefore, it is important thatyou enterthecorrect e-mail address when placing an order. We recommend that you save the confirmation as a reference for any future contact with our customer service.
SHIPPING AND DELIVERY
Dritsoulas handles and delivers your order as soon as possible. Dritsoulas is not responsible for deliveries that exceed the specified delivery times for the selected delivery method. The specified delivery times cannot be reduced by contacting our customer service. We always do our best to keep delivery times as short as possible. Your order is processed immediately after receiving it in our system. NOTE: Customs and VAT are not included outside the EU.
CAN DRITSOULAS SEND MY ORDERS IN A DELIVERY?
We undertake and deliver a large number of orders. All orders are processed separately by order number and therefore cannot be combined. In Dritsoulas,we ask for yourunderstanding, as we cannot look for orders to combine them into one delivery.
MARKET
To shop from Dritsoulas on credit, you must be over 18 years of age or have permission from a parental guardian.
YOUR MISSION AND RESPONSIBILITY
If you would like to check the status of your shipment, please contact us at info@dritsoulas-jewellery. gr and answer the questions to help you. As a client,you are responsible for ensuring that the address and user data provided are correct. Dritsoulas is not responsible for cases where the shipment has been returned to Dritsoulas due to incorrect information provided. In these cases, we will contact you for the reimbursement of the additional shipping costs incurred.
WARRANTY

Our products are manufactured to meet the high quality standards of Dritsoula. All products have a 1 year warranty from the date of purchase. After this warranty period, all repairs are subject to a service charge. When an item is returned within the warranty period, it will be repaired or replaced with a new product by Dritsoulas , at no extra cost. The repair or change will take place within a reasonable time after the return of the item. If your item has a defect that falls within the scope of the warranty, please contact customer service viae-mailat info@dritsoulas-jewellery. gr. For faster handling, you can include the following information:

- Order number
-Images of the object and its damage, taken from different distances, as this will facilitate the return process at the evaluation stage.

Dritsoulas assures the customer that the item has the appropriate properties of usability, reliability and durability. The Dritsoulas Guarantee does not cover:
-Defects and damages as a result of loss, theft, fire, water or natural disaster (contact with water should be avoided).
-Damage or damage caused by improper use, negligence (chokes,recesses, crushing, wear, scratches, etc.) or accidents.
-Damages or damages caused by unauthorized repair or modification by a third party without the consent of Dritsoula.
-Cosmetic changes, defects and damages due to normal wear (e.g. small scratches, discoloration of the material, etc.) .

If you have any questions about the warranty, please contact customer support at info@dritsoulas-jewellery. gr .

Product Prices and Availability

All prices listed on our products include VAT (24%). The prices refer to the quantities of products we sell in our store. It may be due to a large deviation with a newer product price upon order or due to an error in pricing or availability to cancel your order without the requirement of financial compensation or other claim from our company. Prices apply to online purchases and not necessarily to purchases from our physical stores. The website www.dritsoulas-jewellery.gr reserves the right to adjust the respective prices. There may be products that are depicted without indicating the current price for security reasons. In these cases please contact our stores by phone to discuss the terms of the transaction.

For all products included in our catalogues there is a visible indication of their availability:
• Immediately available – Shipping within 1 working day (maximum 2 working days for extraordinaryreasons).
• Upon request – Shipping in a range of 3 to 30 days or those listed more specifically on the productpage.
• Out of stock – Unknown shipping time or product to beremoved.

In case of non-availability you can contact us, in any way, to inform you about the time of next pick-up, about a special order, as well as about the new applicable price if it has changed.
Exceptions are products andlocals of specialorder, such as wedding rings, names, products for engraving, personalized products, etc. a. , which are available only after a special order with prepayment, as well as after contacting our stores.

Shipping & Returns
10€ shipping and returns for all orders.
Shipping times and rates

At the moment, we can only accept orders online at shipping addresses within Greece and we do not ship internationally. To ensure the safe delivery of your order, Dritsoulas does not send orders to P.O. Boxes. Dritsoulas is able to accept P.O. Box addresses for your billing needs.

For each address withinGREECE, the following need applies:
Ground shipping:10 €.

Products ordered together may not always be shipped together.

Sales tax and engraving fees are not counted in the total amount.

The shipment is only available for orders made on the website by GREECE for domestic delivery.

PRODUCT RETURN POLICY

Dritsoulas offers shipping for every item you want to return. Just use the return tag if it's included in your delivery, or visit this page to print a return label.

You can also return your product to our retail store in Nea Ionia. If you have any questions, please contact Customer Service at 2102713809.

Products are accepted for credit or exchange in the U.S. if:
It was returned in a state of sale within 14 days, accompanied by proof of sale. Some exceptions may apply.

The jewelry must be returned in its original packaging (including stickers) and in a state of sale.

SHIPPING
HOW DO YOU SEND MY ORDER?
There are various options for its delivery. You can either get it in our store in Nea Ionia or use partners, such as Geniki Taxydromiki.
HOW MUCH IS THE SHIPPING COSTS?
We have 10 € shipping in shipping (Only forGreece). The cost of delivery depends on the shipping option you choose. You will see all the shipping options in the checkout process. NOTE: Customs and VAT may apply outside Of Greece (The customs charge is about 2% for orders over 150 €).
HOW FAST IS THE DELIVERY TIME?
We always offer fast delivery within 48 hours. The delivery time also depends on the shipping option you choose. You'll see the delivery time for each shipping option in the checkout process.
EXCHANGES AND RETURNS
Dritsoulas offers a full refund within 14 days. Note: Engraved products cannot be returned. A full refund is only valid if the product has not been used and is new. You have the right to exchange your product for another at the same price, at a lower price or get your money back. In cases where the product has been used, Dritsoulas is entitled to fix a deductible amount for the reduction of the value or to refuse the refund. The right to cancel shall apply.
SHIPPING & RETURNS

Returns

You are entitled to return the products purchased within 14 calendar days, without notification of the reason for return and without charge beyond the cost of returning the products.

Refunds will only be accepted if the following conditions are met:
-The product you return has not been made upon request due to unavailability, no modification of the available product has been requested, or no special order has been placed (e.g. wedding rings, names, etc. a.).

-If you contact us and inform us about the return of the product.

-If you pay you and send us this withdrawal form which we will send you via e-mail if you ask us to do so.

-The product has not been worn beyond the test and has not suffered any damage.

-If the product is edified with all the contents/accompaniments that were in the shipping envelope

-Not removed/tampered with: the special security card of our company(if any), the product with all its individual pieces, the packaging, the warranty, the operation manuals, the proof of purchase/invoice or anything else included in the original shipment of the product.

After the lapse of 14 days, for any of your applications, the official dealerships or manufacturers become responsible.

To avoid your own inconvenience, please confirm the good condition of the above at the time of receipt of your order, as well as during its return.

Once the product is returned and we confirm the satisfaction of the above terms we will refund your money within the next 14 days.

We inform you that the products are returned at your own risk and that ourcompanyis not responsible in case of loss / destruction / damage of the product during the transportation ofthe return.

RETURNS
EU country: A return form is included in your order. This is what you do if you want to make are fund. Fill in the return form and attach it to the package, along with the products you want to return. Peel off and stick the return label on the outside of the package. Just publish the package to the nearest mailbox. NOTE, not at a post office or at a point of service. Returns are usually processed and returned within 10-30 days from the day you send them back. Download the return label, after you ask us, we will send it to you via e-mail. Please note - if the products you want to return exceed the value of 200 €, please contact our customer support to receive another return label. Engraved products are non-returnable. Outside the EU: Please send us e-mail at info@dritsoulas-jewellery.gr
I TWISTED THE PACKAGE, WHAT'S NEXT?
Within 5 working days (approximately 1 week) of receiving your return package, we will contact you for more information on when you expect to receive the refund. Usually, the return shipping time is 3 business days. If you find it difficult to understand the instructions, please contact our correspondence and a person from our staff will answer your question as soon as possible.